Purchase, George & Murphey, P.C. is seeking a dedicated and detail-oriented Customer Relations Manager to join our dynamic legal team. This full-time position includes a comprehensive employee benefits package with training. This role is essential in providing client and clerical support, call handling, scheduling, and enhancing client relations through effective communication and strict confidentiality. Successful candidate must have the following:

Skills:
• General understanding of the legal process and proper judgement in discerning level of urgency in a variety of situations.
• Proven customer service skills including superb professionalism in all facets of communication. Strong ability to relate to people from all walks of life.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic internet knowledge.
• Ability to type on a computer keyboard at a rate of at least 40 wpm.
• Familiarity with multi-line phone system and scheduling software.
• Strong interpersonal, organizational, verbal, and written communication skills, and a professional, welcoming demeanor.
• Exceptional organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.

Duties (The duties of this job include, but are not limited to):
• Foster client relationships by dealing with all calls, e-mail, and visitors in an appropriate and professional manner. Treat all clients and visitors with the utmost respect.
• Perform daily office opening and closing procedures.
• Handle client and potential client calls according to a defined script and set of instructions.
• Schedule appointments for attorneys, create and manage intakes, maintain office calendars and practice management software.
• Perform general office tasks such as data entry, photocopying, and scanning.
• Record and/report on referral sources. Update contact information in marketing and client databases.
• Sort and distribute daily mail.
• Maintain cleanliness and organization of lobby, break room, common areas, and conference rooms.
• Prepare conference rooms for meetings and depositions.
• Manage the inventory of office supplies.
• Perform all other tasks as may be assigned from time to time.

This full-time position offers an opportunity for experience within the legal field while contributing to meaningful work that impacts clients' lives positively. If you are passionate about the law and want to be part of a successful team, we encourage you to apply for this rewarding role as a Customer Relations Manager. Interested candidates should submit a cover letter and resume to:

Kim Ball
Purchase, George & Murphey, P.C.
2525 West 26th Street, Suite 200
Erie, Pennsylvania 16506
kim@purchasegeorge.com